Help
Simply fill out the sign-up form to get started. We'll send you a link to confirm your membership. Please note that you must be an AerClub, British Airways Executive Club, Iberia Plus, and Vueling Club member to join – if not already, visit the below links to sign up to your preferred loyalty programme:
How do I access the Avios For Thoughts member's area?Log in to your account by entering your email address and password.
What is my loyalty programme membership number? British Airways Executive Club
You can find your membership number in your online account at www.britishairways.com
AerClub
You can find your membership number when you log in online using your username (email address) and password at www.aerlingus.com
Iberia Plus
You can contact your Iberia Plus Services Centre or find the number at the top left-hand corner of all emails Iberia Plus send you. To log in to your account, visit: www.iberia.com
Vueling Club
You can find your membership number when you log in online using your email/username and password at www.vueling.com
We can only credit Avios to your loyalty programme account when we have access to your membership number. You’ll need to register your membership number so that your details can be verified.
What should I do if I want to change my email address registered with Avios For Thoughts?Please contact the Avios For Thoughts helpdesk who would be happy to help.
We run surveys because businesses, governments, public bodies & similar organisations are interested in the views and attitudes of the people who use their products and services. The more they know about what people think, the easier it is for them to improve and adapt what they supply.
How often will I be asked to take surveys?We send out survey invitations by email on a regular basis. However, we can’t guarantee when or how many invites members will receive. This is because each survey is customized around the research goals of our individual clients.
Depending on your profile, there may be times where we ask you to complete surveys more or less often. For this reason, we ask you to keep your profile up to date.
Please note, some firewalls may flag our emails as spam, so be sure to add us to your 'safe senders' list to receive survey invites as normal.
How long does an average survey take to complete?The time it takes to complete a survey varies from one study to another. We try to keep surveys as short as possible, although we have to make sure the results are meaningful. In general, a survey should take around 10 to 15 minutes to complete. And remember, the longer the survey, the more Avios you earn for completing it.
What is expected of me when taking part in surveys?Please give careful attention to every question you answer. As the world’s leading market research provider, our reputation is based upon providing accurate data. Quality mechanisms are put in place to validate your responses, so failure to answer honestly may result in your answers not being accepted and you being screened out of the survey. We can’t reward you for taking part if we identify dishonest behaviour, and if this behaviour continues, we may permanently deactivate your account. (Please read our Terms & Conditions for more information.)
Why was I unable to complete a survey?Market researchers look for the opinions of a very specific group of people (such as users of a particular brand or product). That’s why we ask questions at the start of each survey to see whether you’re a part of this ‘target group.’ This is called pre-qualification.
If the survey isn’t relevant to you, you’ll be "screened out" with a message letting you know that you haven’t ‘qualified’ at this time. Don’t worry, though, as this is a normal part of the market research process.
To unlock more surveys, it’s therefore important to keep your profile up to date, as the more we know about you, the more we can match you with relevant surveys.
(Please note that the data from non-completed surveys is discarded and not used in the final analysis of the survey or for any other purpose.)
We reward you with Avios for every survey you complete. Earn up to 40 Avios for every short survey (<20 min), and up to 350 Avios for longer surveys (> 60 min). The longer the survey, the more Avios you earn for completing it.
Where can I view my balance?Log in to the Avios For Thoughts website and head over to your Dashboard. There, you can see how many Avios you’ve earned, as well as your recent survey history, where you can find an overview of the surveys you’ve taken part in. You can find your full Avios balance when you log into your chosen loyalty programme account.
How are Avios credited to my loyalty programme account?Your Avios will be transferred and deposited into your loyalty programme account after survey completion.
How long does it take to transfer my Avios?It can take up to 3 business days before your Avios appear in your loyalty programme account.
No. We do not, under any circumstances, sell the personal information of our members and we will never try to sell you products or services.
Who can I talk to if I have any privacy concerns?Contact information is provided in our Privacy Policy, which you can read in full here.
Why do you need my personal info?We use your personal information to contact you about your membership as well as to match you with relevant surveys.
Badges are awarded to members who activate their account, continue to take surveys regularly, fill out their survey profile and earn Avios.
There are five levels: Novice for beginners, Intermediate, Advanced, Expert and our highest level, Master.
The membership levels are related to aspects of your membership, focusing on activities like taking surveys and earning Avios.
How do I level up on Avios For Thoughts?You can level up by unlocking all the achievements available at your current level in a 365-day period. For example, if you’re a Novice member, you need to complete all the available badges relating to Novice membership in order to become an Intermediate member.
You can achieve badges for different levels above your own. For example, if you’ve completed 100% of your survey profile, you’ll get an Expert status badge for that section (but you cannot reach Master level until you’ve achieved all badges within Expert).
What is an Avios For Thoughts Novice member?Novice members are just getting started. To reach Novice status, all you have to do is sign up and activate your account.
What is an Avios For Thoughts Intermediate member?Intermediate is the first step on the ladder.
To reach Intermediate status, you must:
- Complete 25% of your survey profile
- Take one survey in the last week
- Complete your first survey
Advanced members are becoming regular survey takers.
To reach Advanced level, you must:
- Complete 50% of your survey profile
- Take a survey in two consecutive weeks
- Complete your 10th survey
Expert members are active and regular survey takers who have almost completed their survey profile.
To reach Expert status, you must:
- Complete 75% of your survey profile
- Take a survey in three consecutive weeks
- Complete your 25th survey
Master members have reached the top level. They have a complete survey profile, have completed fifty or more surveys, and consistently take surveys on a regular basis.
To reach Master status, you must:
- Complete 100% of your survey profile
- Take a survey in four consecutive weeks
- Complete your 50th survey
To maintain your badge status, you must continue to take surveys regularly – at least once a week. If you don’t maintain your survey activity, your badge for consecutive surveys over one, two, three or four weeks will be lost, and you’ll drop to the next level down.
Similarly, you must keep your survey profile updated. Some sections expire over time, so if you see your profile drop in percentage since you last logged in, check back and complete any sections within your survey profile that are less than 100% complete.